Privacy Policy

Training Results Group is committed to responsible privacy practices, complying with the National Privacy Principles contained in the Privacy Act 1988. This Privacy Policy explains how we collect personal information, the purposes for which we use this information, and to whom this information is disclosed. Personal information generally means information recorded about a person that makes that person’s identity clear. It is important to note that in visiting our website, participating in an on-line inquiry, and in engaging the services of Training Results Group, you are consenting to the conditions of our Privacy Policy.

Collection of Information

Training Results Group accesses, collects, uses and stores information regarding our employees, candidates, contractors and clients. In some cases this may extend to our clients’ employees, candidates and contractors. Such information enables all parties to achieve their employment strategies, commitments and legislative obligations.

Personal information will be collected with the consent of our clients and where appropriate with the person concerned. Consent does not have to be written, it may be verbal. Purposes for collection will be specified no later than at the time of collection and will be in accordance with relevant legislation.

The information Training Results Group may collect includes, but is not limited to: information you provide at our request, name and address and, when you use our web site, your domain name, e-mail address, and information on what pages you access. With regard to the recruitment process and employment relationship for ourselves, and our clients; Training Results Group may collect and use personal information that is contained within your resume, application details and employment forms. This may include but is not limited to name, contact details, employment history, skills, education, qualifications, professional associations, tax file number, superannuation fund, nominated bank account details, memberships or accreditations, as well as additional information that may be collected through the interview and reference checking process.

Personal information can also be obtained when you provide Training Results Group with your business card, reports and other documentation.

Training Results Group prides itself on its professionalism and will only use personal information for the purposes which it is intended or where its use is required or permitted by legislation. We will also advise you of the consequences, of not providing information.

Use, Disclosures & Retention of Information

The confidentiality of personal information is of paramount importance to Training Results Group and our employees are aware of their obligations regarding privacy and incorporate these into their working practices. No information will be communicated to third parties without the individual’s consent, except where required by law.

Training Results Group may also use the information when acting in an emergency situation that threatens the life, health or security of an individual or the protection of property. Such special uses of personal information without consent will be documented and accessible to the individual in accordance with the privacy laws of Australia.

Personal information will not be kept for periods longer than are necessary to fulfill the identified purpose. All information will be retained based upon the following needs: administrative, legal, statistical and archival, and in the latter two cases, the information will be de-identified as appropriate.

Training Results Group may use personal contact information for the purpose of informing you of new developments which may be of interest. Where you are contacted without prior consent, or at any time you wish contact to be terminated, please advise Training Results Group accordingly.

It is important to note that when you email Training Results Group or participate in an on-line inquiry, there are associated risks in transmitting information electronically. These are not the responsibility of Training Results Group.

Storage of Information

Training Results Group takes reasonable steps to ensure the information it holds is accurate, complete and up-to-date. We rely on your accuracy and disclosure in the provision of such information and presume it is free from error and omission, is not misleading or deceptive and complies with relevant legislation. You should provide Training Results Group with details of any changes to your personal information as soon as reasonably practicable.

At all times, we take great care to ensure your personal information is protected from unauthorised access, use, disclosure or alteration. Training Results Group will not share your personal information with any organisations, other than those engaged by us to assist in the provision of our products and services.

Generally, information is destroyed or permanently de-identified when it is no longer required. However, most information is required to be archived in accordance with the Public Records Act 1973.

Accessing and Changing your Personal Information

Individuals may request access to their own personal information, and Training Results Group will respond to this request as soon as possible, providing it does not compromise the privacy rights of another person.

If an individual obtains their personal information and then wishes to contest its accuracy, he or she may request a change or deletion of certain items, by contacting our Privacy Officer. In doing so, you must provide adequate proof of your identity.

Complaints Resolution

In the event that an individual is not satisfied with any aspect of this policy or the collection, accuracy, use and storage of their personal information, he or she must contact our Privacy Officer. The Privacy Officer will formally investigate all cases, conduct a review of findings, and openly communicate the resolution of the complaint to the individual.

Please take note that our privacy policy does not apply to linked websites. When you link to another website, we recommend you read their privacy policy.

The only information we collect and store during normal web site usage is the name of your internet service provider, the website that referred you to us, the pages you request and the date and time of those requests. We may use this information to generate statistics and measure site activity to improve our website.

We may change our Privacy Policy at any time, with the latest version being made immediately available on our website.